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Nanny Dream

nanny services

Privacy Policy

Our Privacy Policy sets out how we use and protect information you give us when you visit and use our website. Should we ask you to provide certain information by which you can be identified when using our website; you can be rest assured that it will only be used in accordance with this privacy statement. The below is our privacy policy, which tells you what personal data of our customers we collect, how we use it, how we protect it, whether it is disclosed and how you can access and rectify it.

1. Personal Information We Collect

1.1 Information you give us

This is information about yourself that you provide us on our website while making purchases, subscribing to be kept up to date, reporting a problem, writing a review, sending us correspondence or any details you provide when registering to use our site. This information often includes your name, address, phone number, e-mail address, financial and credit card information, order details and other information that you provide us.

1.2 Order Information

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, PayPal, Apple Pay, Google pay, etc.), email address, and phone number.

1.3 Use of Cookies

Like many other websites, we use cookies to enhance your shopping experience. We need to use certain cookies to identify you on our website and allow you to use the basket facility and to place orders. We also use a cookie to identify you the next time you visit, which assists us greatly in providing you with a superior service. If you would prefer, however, you can refuse to accept this type of cookie or delete them following your visit to our website; please see the ‘help’ section of your browser for details.

2. What We Do with Your Personal Information?

  • Administer your account with us.
  • Carry out our obligations arising from any contracts entered into between you and us.
  • Provide you with information, products or services that you request from us.
  • Process purchases, refunds, exchanges, and other transactions.
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Analyse for fraud protection and credit risk.
  • You may also choose to receive certain emails, promotions or other information from us but can opt in or out of this at any time.
  • Improve the layout and/or content of the pages of our website and customise them for users.
  • Keep our site safe and secure.
  • Make suggestions and recommendations to you and other users of our site about goods or services that may be of interest to you.

3. How We Secure Your Personal Information

3.1 All information you provide us is stored on our secure servers and we take realistic steps to protect your information in accordance with this privacy policy.

3.2 Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of any data transmitted to the website; and any such transmission is done so at your own risk.

3.3 Once we receive your information, we use strict procedures and security features to maintain the prevention of unauthorised access.

3.4 All your payment card details are also encrypted using xxxxxxxxxx. We do not store your payment card details.

4. To Whom Do We Disclose Your Personal Information?

4.1 We do not share, sell, lend or lease any of the information that uniquely identifies a subscriber (such as email addresses or personal details) with anyone except to the extent it is necessary to process transactions or provide services that you have requested.

4.2 In order to fulfil your order, process your payment details and to provide you with services, we may share your personal information with our trusted service providers.

4.3 Payment card details are sent straight to our banking partners and are not received by us.

4.4 We may disclose your personal data when reasonably necessary in order to comply with any applicable laws, regulations or codes of conduct or when required to do so by any competent authority or to protect our rights of those of our customers.

5. General

5.1 Your use of our website signifies your consent to our collecting and handling of your personal data for the purposes set out in this statement.

5.2 It is important that you protect your data and to minimise the risk of any unauthorised access to your account with us; Please be sure to log off when you finish using a shared computer.

5.3 You may contact us at any time if you are unsure and confused about any of the information we have.

5.4 For more information, you may visit the website of the UK Information Commissioner: www.ico.gov.uk