Nanny Dream

nanny services




Business name: Nanny Dream

Company name: Nanny Dream Limited

Company number: 13764098

Business address: Jhumat House, 160 London Road, Barking, IG11 8BB.

Email: Info@nannydream.co.uk

Website: www.nannydream.co.uk.


For the purposes of these Terms and Conditions, persons booked to provide childcare services through Nanny Dream are referred to as Nanny/Nannies and persons who contract with Nanny Dream to obtain childcare through Nanny Dream are referred to as Parents/Clients.

Nanny Dream acts as an introduction and booking agency and is a technology-driven service that connects Parents with thoroughly vetted and experienced Nannies.

Nanny Dream does not employ the nannies booked by Parents. Nanny Dream undertakes to ensure that all nannies on the register have been carefully selected and have demonstrated satisfactory previous experience in childcare.


These terms and conditions shall represent a legally binding contract between the client (the “Parents/Clients”) and NannDream Limited (the “Agency”).  The online, in writing, or by email instruction by the Parents to the Agency to facilitate the provision of suitable nannies to provide services, for contact or interview or arrangement of interviews shall constitute acceptance by the Parents of these terms and conditions. 

The Agreement between the Agency and the Client, incorporating these Terms and Conditions, shall only come into force when the Agency confirms the acceptance of the Client’s instructions and brief online, in writing, or by email to the Client and/or the Client verbally, online, in writing or by email instructs the Agency to submit suitable nanny for a defined Engagement. 

The Agency reserves the right to vary the terms of this Agreement and/or the way it provides the Services by way of written notification to the Client who shall consent to such changes (such consent shall not be unreasonably withheld or delayed) stating the date such amendments will take effect.     

This Agreement together with our terms and conditions for making online purchases, privacy notices and any schedules (which are expressly incorporated herein), constitutes the entire Agreement between the parties and supersedes all previous agreements, understandings and arrangements between them, whether written or oral in respect of its subject matter. 

The Client acknowledges that it has not entered into this Agreement in reliance on, and shall have no remedies in respect of, any representation or warranty that is not expressly set out in this Contract. 

The Client shall not have any claim for innocent or negligent misrepresentation on the basis of any statement in this Contract.  Nothing in this Agreement purports to limit or exclude any liability for fraud. 

The Client acknowledges that he/she understands exactly what is included in the Services and he /she is satisfied that the Services are suitable and satisfactory for his requirements. 



The Client may cancel this agreement before the commencement of the services. Accordingly, the Agency is under no obligation to commence provision of the Services until it confirms and communicates the provision of the services by email, text orally or through any other mode of communication in line with the Agency’s Terms and Conditions for Online purchases.



Nothing in this Agreement shall create a partnership or agency or the relationship of employer and employee, or other relationship between any of the parties, other than the contractual relationship expressly provided for in this Agreement. 

The Agency acts as an intermediary which introduces nannies and as a booking agency providing carefully vetted experienced nannies to prospective clients and vice versa. The Agency has no part, contractual or otherwise, in any arrangement between the Client and the Applicant and is not an agent in law for any person. 

Neither party shall have, nor represent that it has, any authority to make any commitment on the other party’s behalf, except as expressly agreed in this Contract. 

Whilst every effort is taken to screen each nanny, the Agency cannot accept responsibility for any loss, damage or inconvenience suffered by the Client or any loss for which the Client may become liable as a result before any introduction by the Agency.

It is the Client’s responsibility to check that his home insurance covers them in the event of any accident or injury caused by the acts and omissions of the nanny. 

Whilst the Agency endeavours to match a suitable nanny to the Client’s requirements, no warranty is given by the Agency as to the character, honesty, age, suitability or capability of the nanny although the Agency will always check a minimum of two references, DBA check and carry out a personal interview. 

The Agency warrants that it has the all necessary authority to perform its obligations set out in this Contract. 

Parents acknowledge that no amount of reference checking can provide a guarantee of future performance by individual nannies. Nanny Dream cannot be held accountable for negligence on the part of a nanny who has provided Nanny Dream with satisfactory references except where reasonable care has not been taken in the reference checking process or where Nanny Dream has failed to take note of other information received concerning a nanny’s past performance.


References given by nannies are verified with the referees verbally as Nanny Dream believes referees give a more full, frank, and candid picture in discussion than they would if asked to provide information in writing. For this reason, the Agency cannot provide copies of written references. However, as an online business, the Agency has requested the clients to leave their feedback on the services provided and for each nanny. These reviews may provide a glimpse of how we as an Agency operate and nannies conduct their business.


The Agency shall take reasonable endeavours to introduce to the Client, nannies which the Agency considers suitable to provide services to the Client. Our vetting process includes as follows:

-An online or physical hand-written application submitted by the nanny.

-Identity checks by the sight of government-issued documents and records supporting the applicant’s identity.

– Further Identity and Right to work checks with the Home Office.

-An interview.

-DBS check on DBS updated Service

-A visual check of the nanny DBS certificate (formerly CRB check), to confirm no adverse feedback.

-A visual check of the nanny’s training certificate such as Health and Safety, first aid, colic training etc.

-Verification of childcare references.

-The application and notes of the references received are reviewed, approved, and signed off by a director of the company before each nanny is admitted to the Nanny Dream register.

The Agency does not give any warranty as to the accuracy of the information supplied to them by the nanny and which is then transferred to the Client. 

The Agency takes reasonable steps to ensure that both the nanny and the Client are aware of requirements imposed by law or professional bodies to enable the nanny to work for the Client.

 Time for commencement shall not be of the essence of the Agreement and the Agency shall not be held liable for any loss, costs, damages, charges or expenses caused directly or indirectly by any delay in the Services. 


A booking is defined as a scheduled start and finishes time within 24 hours, a day or week depending upon the service selected by the Client.

On each booking, Nanny Dream charges a booking fee of a minimum of £20 for finding a nanny for the Clients for each day. The exact amount charged as an agency fee varies depending upon the service selected and the number of days it is booked for. For more details on our services please visit www.nannydream.co.uk. A booking fee falls due once the booking has been filled and the name of the nanny is confirmed to the parent.


Booking requests can be made through our websites, www.nannydream.co.uk or by calling us at 0044-203 633 1107 at least two hours, 4 hours or a day or week before the commencement of the service depending upon the service selected by the Client. The Service must be paid in full with a debit card, credit card, PayPal, Google and Apple pay.

Clients/Parents are responsible for providing all the necessary details to necessary to for booking a nanny. Nanny Dream is not responsible for any omissions or errors on behalf of the Parents/Clients.

Nanny Dream reserves the right to decline or cancel any booking, at any time, without reason or without providing an alternative, and issue a full refund.


Once a booking request is submitted, Nanny Dream assigns the booking to the selected nanny subject to her availability and our Terms and Conditions for Online Purchase.

The Parent may request specific nannies, but the Parent accepts that nannies on the Nanny Dream register are free agents and not employees of Nanny Dream and Nanny Dream is not able to require any particular individual to work at any time or for any particular Parent or Clients.

Wherever possible Nanny Dream will ensure that the Parent’s bookings are offered to their preferred nanny first, however, if the preferred nanny is not available for the entirety of the booking, Nanny Dream will automatically assign the booking to another qualified, available nanny but will discuss first with the Client/Parent before allocating a nanny to the client.

When a booking is assigned, a booking confirmation message will be sent to the Parent/Client via text message and/or email.

Nanny Dream does provide the option for the Parent to meet or interview a nanny preferably by Zoom or through a Video Call. A Client, upon request, may speak to a nanny subject to her availability and through a suitable mode preferably through a video call.

If the Clients/Parents prefer to meet a nanny before a booking, this must be arranged in the form of another paid booking on the site.


The Agency charges a flat booking fee of £20 per booking. The minimum grace period required is 4 hours for a Day Nanny, 10 Hours for Night Nanny, 24 Hours for Maternity and 24 hours Nanny. The prices charged by each Nanny are displayed on our website and are on top of the Agency Fee of £20 charged by the Agency.

However, holiday and peak time pricing may vary (“peak price”), and if a higher charge applies the peak price will be displayed on the booking screen at the time of booking.

There are no joining, membership, or booking fees.

We reserve the right to make changes to our prices at any time.

All changes will be reflected on the site and on the payment details screen before charges are incurred.

All relevant fees accompany these terms and conditions or are notified to the Client at the time of registration, and where applicable are subject to VAT. 


Parents are responsible for paying Nanny Dream through the Nanny Dream website using an accepted method of payment. Nanny Dream will collect payment details at the time of the booking request, but no monies shall be charged until after the completion of the booking.

If you change the start time or expected return time for a booking, no additional fee is payable if the booking has not yet been filled and confirmed to you by email.

However, if the booking has already been filled, an administration fee of £10 for online changes, or £ 11 for changes made via phone or email will be incurred, provided your booked nanny is able to accommodate the change requested and has not started the journey.

If your booked nanny is unable to accommodate the change and Nanny Dream is unable to find you an alternative nanny, a further booking fee will be payable once we are able to refill your booking.

If the nanny is required to stay past the agreed/booked time, Parents must pay a pro-rated amount of the booking in 15-minute increments (to be rounded up to 15 minutes). For the avoidance of doubt, this means that for example, if the nanny stays 5 minutes extra, the charge will be for 15 minutes, if the nanny stays 40 minutes extra, the charge will be for 45 minutes.

This additional pro-rated amount for the extra time shall be charged to the Parent once the booking is complete via the same payment method used at the time of the booking. It is the Parent’s responsibility to notify Nanny Dream of the extra time. If the Parent fails to inform Nanny Dream, Nanny Dream will rely on the nanny to provide this information.

Parents must not pay the nanny directly either for the booking or for staying late. Any additional amount owed must be paid to Nanny Dream directly through the Nanny Dream website.

Payment processing services for nannies on Nanny Dream are provided by PayPal and Stripe and are subject to the rules of the UK’s financial sector and Consumer Act 2015

By agreeing to these terms or continuing to operate as a nanny on Nanny Dream, you agree to be bound by the Nanny Dream’s terms and conditions, as the same may be modified by Nanny Dream from time to time.

The payments are processed by the Third parties, PayPal and Stripe, the payment data is not stored by Nannydream Limited. It is held by the third parties who are regulated by FCA.


Before booking commences

Nanny Dream will not be held responsible for a nanny’s availability/nonavailability. If a nanny should become unavailable after a booking has been confirmed, Nanny Dream will endeavour to find a suitable replacement and if one cannot be found, Nanny Dream reserves the right to decline the booking and issue a full refund without assuming any liability for the impact this might have on the Parent’s plans.

If the Parent wishes to extend the original booking or make any changes to the booking, they must communicate these changes directly to Nanny Dream before the booking begins. If a nanny cannot accommodate the change, Nanny Dream will endeavour to find a suitable alternative nanny.

All cancellation requests must be submitted at least 24 hours before a booking commences in case of Maternity and 24 Hours Nanny. In the case of Day Nany, and Night Nany before the Nanny commences her journey or within 30 minutes of the original booking. There is no charge for such cancellations.

However, any cancellations for maternity and twenty-four hours Nanny made less than 24 before the booking commences will result in 50% deductions in the total fee paid including the agency fee. For all other services, a flat 50% of the Total amount paid will be deducted and the remaining amount refunded if cancelled after 30 minutes and before the commencement of the service.

Once a Nanny is at the parent’s home to deliver the services no refund is made.

After booking commences

In the event that a nanny fails to arrive at the appointed time, Nanny Dream will use its best endeavours to find another nanny for the Parent.

If it is not possible to find a suitable replacement, Nanny Dream shall issue a full refund for the booking and assumes no further liability for any impact this may have on the Parent’s plans.

Once a booking has commenced, any changes must be communicated and agreed upon with the nanny directly, however, no monies should be paid directly to the nanny for any extra time.

Parents must inform Nanny Dream of the overtime and Nanny Dream will process the charge via the same payment method used at the time of the booking request.

Releasing a nanny earlier than the originally booked time will not entitle a Parent to a refund for that time.


Nannies arrange their transportation; therefore, Parents are not responsible for providing or paying for any transportation.

However, Parents can agree with the nanny directly and can arrange for or pay for a nanny taxi or transportation directly to the nanny.

The Agency assumes no liability to the Parent, or to the nanny, or any third party for any transport arrangements.


The Parents agree to treat the nanny courteously and lawfully and to provide a safe and appropriate working environment for them in compliance with all applicable laws and regulations.

The Parent also agrees to provide them with all reasonable information and cooperation required to enable them to provide the services you have requested.

The Parent agrees, for so long as the agreement between you and us is in force and for a period of six months thereafter, not to independently and without the consent of Nannydream Ltd book the services of, or engage, any nanny you have used, or whose contact details you have received from us, or through our website, www.nannydream.co.uk.


The Parent accepts that the Agency’s responsibility is to introduce nannies who have proven and satisfactory childcare/Nanny experience and are fully vetted.

Nanny Dream has no responsibility for a nanny’s acts or omissions except where these could reasonably have been identifiable from the Nanny Dream’s selection procedure or as a result of other information received by Nanny Dream.

If during a booking, any accidental damage occurs to the Parent’s property or possessions, this will need to be covered by the Parent’s own home insurance policy.

Nanny Dream is not responsible for any loss suffered as a result of a nanny’s failure to keep the appointment except where Nanny Dream has failed to use reasonable care in confirming the details of the appointment with the nanny.

Parents accept that we may communicate with them by email, text message or phone in relation to any matter concerning their booking through Nanny Dream.

Apart from in the course of arranging your childcare provision Nanny Dream will keep your personal information including address, email address and phone number confidential at all times, the details of which are covered under our PRIVACY POLICY  



The Parent is responsible for ensuring the nanny clearly understands any special needs of the children the nanny is going to take care of or babysit.

While a nanny is providing services to a Parent from an introduction made by Nanny Dream, the Parent/Client undertakes to reimburse Nanny Dream fully for all costs, claims, damages, and liabilities whatsoever arising from the Parent’s wrongdoing or negligence.

The Parent agrees not to approach or use the services of a nanny directly, as introduced by Nanny Dream and the parent understands that this will result in the deactivation of their account.

The nanny is responsible for ensuring that they clearly understand any special needs of the children under their care and supervision. They can do so by contacting the Parent directly for this purpose as Nanny Dream will provide contact details when the nanny accepts a booking.

The nanny agrees to give advance notice if they are not able to fulfil a booking accepted by them previously and acknowledges that they might be liable for any losses suffered by Nannydream Limited with regards to their inability to fulfil the booking, such as having reimbursed the affected Parent for deposits to cancelled tickets/events/deposits/replacement nannies from external agencies.

The nanny, introduced by us, agrees not to approach, or offer their services directly to a Parent and the nanny understands that this will result in the deactivation of their account. The nanny will also be liable in damages to the Agency to compensate Nanny Dream in respect of all past, present and future, direct and indirect, losses which Nannydream Ltd suffers by reason of any breach of the undertaking above to a maximum sum of £2000.

The Client accepts that the Agency acts only as an introduction agency for nannies and therefore holds no employer responsibility for any nanny whether introduced temporarily. 

The Client shall not discriminate against any nanny and shall comply with the provisions of any anti-discrimination legislation including but not limited to the Equality Act 2010.

The Client shall inform the Agency immediately, in writing, of serious dissatisfaction with the performance or conduct of the Applicant. 

The Client is responsible for the instruction and direction of the Applicant. The Client is responsible for ensuring that the Applicant clearly understands the needs of the Client’s children and expected duties. 

 During the Client’s Engagement with the nanny, the Client will ensure that the nanny is provided with a suitable and safe working environment that in no way may compromise and affect the welfare of the nanny and will ensure that the place of work is clean and hygienic and complies with appropriate health and safety laws; 

 The Client agrees not to enter into any relationship with the Nanny that may be detrimental to the interest of the Agency during this agreement or within one year from the date of its termination. 


The Agency only collects personal information for the legitimate business purpose of introducing childcare professionals and domestic staff to Clients and finding positions on a temporary and /or permanent basis for Applicants.

All information received is treated as private and confidential, and all steps are taken to ensure that information is protected from unauthorised viewing and use.

All personal details on paper are securely stored and shredded when they are no longer required for legitimate business reasons. Personal Information is only kept for the period necessary in accordance with Data Protection Legislation.

For the purposes of Data Protection Legislation, the Client shall be deemed to have consented to the processing of his / her all or any personal data (in manual, electronic or any other form) relevant to this Contract, by the Agency and/or any agent or third party nominated by the Agency in order for the Agency to comply with its contractual obligations under this Agreement. The Client is referred to the Agency’s privacy policy available on the Agency’s website or direct from the Agency. 

Each party to this Agreement undertakes for the benefit of the other that he will not: 

-divulge to any person whatever or otherwise make use of any Confidential Information relating to the other, which he learns as a result of this Agreement or any circumstance flowing from the contract; and 

– Neither post any text, image, nor audio-visual material, on any social network or another public place which could be hurtful, embarrassing or damaging to the other party. 

The parties agree that any economic loss, loss of opportunity, business or goodwill and/or damage to reputation or professional standing arising directly or indirectly, foreseeable or not from a breach of the above provisions must be compensated on the basis of the effect on the damaged party and the parties hereby acknowledge that damages may not be an adequate remedy for such breach and each party will be entitled to see the remedies of an injunction, specific performance and other equitable relief for any threatened or actual breach of this clause.

The Client accepts personal liability for compliance with these provisions by his children of any age, other members of his family and domestic staff. 

The obligations contained herein shall survive the termination of this Agreement for a period of five years from the date of such termination. 

Complaint Resolution / Grievance Policy

The management and directors of Nannydream will do their best to make the employment/self-employment a good experience. If for any reason, a nanny or employee is unhappy or dissatisfied with the work, work conditions, or management policies, they should contact our management to discuss the problem. If no satisfactory solution can be reached, the Directors shall be advised of the situation for resolution.

We recognise that grievances may arise in the normal course of work and are fully committed to ensuring that any such issues that arise can be discussed openly and dealt with satisfactorily and promptly and in line with Employment Rights Act 1996 and Equality Act 2010. This policy provides a mechanism for a Nanny or employee to raise a grievance relating to his employment and self-employed contract they have with us. This may be about the job, working conditions, training, complaints, fair treatment etc.

All nannies and employees are encouraged to raise issues informally/formally in the normal course of their work with the management. This should be done as soon as the issues arise. We believe that this is normally the most effective way to resolve matters speedily. When a problem or issue arises that cannot be dealt with in the above manner, the formal grievance procedure should be invoked.

If a nanny or employee is not happy with the response received through the informal stage or wishes to raise a grievance formally in the first instance, they should raise the issue in writing with our management. They must set out the nature of the grievance and make it clear that the formal grievance procedure is being invoked. A Conflict Resolution Worksheet and/or an Employee Deficiency Report will be available to staff.

A meeting will be arranged with the nanny or employee to discuss the grievance. If necessary, more than one meeting will be held. A decision on the grievance will be confirmed in writing within 10 working days of the grievance meeting being held. If the nanny or employee is not happy with the outcome after this process, they may appeal the decision in writing to the Directors. The decision at this stage will be final.

All grievances will be dealt with confidentially and no nanny or employee will be penalised for raising a grievance in good faith. All meetings and outcomes will be documented, and a copy will be given to the nanny or employee. A copy will be placed on the personnel file.


The Agency shall, in relation to any Personal Data (as defined in the Data Protection Legislation) processed in connection with the performance by the Agency of its obligations under this agreement: 

– The Agency will only process that Personal Data for the sole purpose of facilitating this contract and on the written instructions of the Client for the purposes of carrying out a childcare search in accordance with the terms of this agreement unless the Agent is required by the laws of any member of the European Union or by the laws of the European Union applicable to the Agent to process Personal Data (Applicable Laws). Where the Agent is relying on laws of a member of the European Union or European Union law as the basis for processing Personal Data, the Agent/Agency shall promptly notify the Client of this before performing the processing required by the Applicable Laws unless those Applicable Laws prohibit the Agent from so notifying the Client; 

-The Agency will ensure that it has in place appropriate technical and organisational measures to protect against unauthorised or unlawful processing of Personal Data and against accidental loss or destruction of, or damage to, Personal Data, appropriate to the harm that might result from the unauthorised or unlawful processing or accidental loss, destruction or damage and the nature of the data to be protected, having regard to the state of technological development and the cost of implementing any measures (those measures may include, where appropriate, pseudonymisation and encrypting Personal Data, ensuring confidentiality, integrity, availability and resilience of its systems and services, ensuring that availability of and access to Personal Data can be restored in a timely manner after an incident, and regularly assessing and evaluating the effectiveness of the technical and organisational measures adopted by it); 

– The Agency will ensure that all personnel who have access to and/or process Personal Data are obliged to keep the Personal Data confidential; 

– The Agency assist the Client in responding to any request from a Data Subject and in ensuring compliance with its obligations under the Data Protection Legislation with respect to security, breach notifications, impact assessments and consultations with supervisory authorities or regulators; 

– the Agency notify the Client without undue delay on becoming aware of a Personal Data breach; 

– The Agency at the written direction of the Client will, delete or return Personal Data and copies thereof to the Client on termination of the agreement unless required by Applicable Law to store the Personal Data; and 

– The Agency WILL maintain complete and accurate records and information to demonstrate its compliance with this clause. 

Data Protection

The Nanny’s personal information, parents’ and children’s details, notes, financial details and all other information necessary for the provision of services are confidential and subject to the General Data Protection Regulation (GDPR) 2018, and Data Protection Act 2018. The Nanny’s personal information will be used solely for the purpose of providing the nanny with work-finding services and with their express consent. The details of parents and children are confidential and will remain so unless it is required by the law to disclose them.

To introduce the Nanny to third parties with a view to obtaining potential work; we may need to share Nanny’s personal information with our clients who are seeking new employees. We will always ask for the nanny’s explicit consent before sharing a nanny’s personal information with a client.

Nannydream is registered with the Office of Information Commissioner ICO and Mr Hakim will be our Data Controller. Both parents and Nannies will be provided with our GDPR policy in advance.


The Agency may terminate this Agreement with the nanny at any time, for any reason, with immediate effect by sending notice in writing to that effect. 

The termination of this Agreement by this paragraph shall be without prejudice to any other right or remedy to which a party may be entitled. 

There shall be no reimbursement or credit if the Agency decides in its absolute discretion that the Client has failed to comply with any of the terms of this Contract. 

Notwithstanding termination of this Agreement for whatever reason, all the provisions that are intended to operate or have effect after termination or expiration shall continue in full force and effect. 


The Client agrees to indemnify the Agency against all costs, claims, demands, proceedings (civil or criminal), penalties, fines, losses, damages and expenses arising directly or indirectly from the Client’s breach of this Contract; and/or any act, omission or default by the Client, any of its agents, employees, contractors, children of any age, other members of his family and domestic staff. 


All implied conditions, warranties and terms are hereby excluded from this Contract. 

In providing the Services, the Agency is committed to maintaining a high level of service and efficiency. However, the Service is dependent upon the accuracy of information provided by the Client which is beyond the control of the Agency. Therefore, any decision as to the suitability of an Applicant and the decision to Engage an Applicant is at the sole discretion of the Client. The Agency does not accept responsibility and shall not be liable for any loss that the Client may incur directly or indirectly, as a result of using the Agency’s Services. 

The Agency shall not be liable to the Client for loss arising from or in connection with representation contracts, statements or undertakings made before the date of this Contract. 

The Agency shall not be liable to the Client for any loss or expense which is:

– indirect or consequential loss; and/or 

-economic loss or other loss of revenue, turnover, profits, business or goodwill; and/or 

– loss or damage suffered by the Client as a result of an action brought by a third party; and/or 

The Agency does not exclude or restrict liability for death or personal injury resulting from its negligence. 

Particulars of Applicants, their profiles and other information provided by the Agency are prepared in good faith and solely for the Client’s guidance. No liability, howsoever arising shall be accepted by the Agency for the accuracy or completeness of any Applicant’s profile. 

The maximum limit of the liability of the Agency to the Client, whether in contract, tort, negligence, breach of statutory duty or otherwise shall not exceed the sum of £1,000. 


It is not necessary to register with us to use parts of this Website. However, particular areas of this Website will only be accessible only if you have registered.

You may print and download material from this Website provided that you do not modify or reproduce any content without our prior written consent.

All reasonable measures are taken by us to ensure that this Website is operational all day, every day. However, occasionally technical issues may result in some downtime, and accordingly, we will not be liable if this website is unavailable at any time.

Where possible we always try to give advance warning of maintenance issues that may result in Website downtime, but we shall not be obliged to provide such notice.


Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times, we do not guarantee that all material is accurate and/or up to date.

All material contained on this Website is provided without any warranty of any kind. You use the material on this Website at your discretion.

USE OF WEBSITE Exclusion of Liability

We do not accept liability for any loss or damage that you suffer as a result of using this Website.

Nothing in these Terms and Conditions shall exclude or limit liability for death or personal injury caused by negligence, which cannot be excluded, or under the law of the United Kingdom.


These terms of use, their subject matter, and their formation are governed by English law.

If you are a consumer, the courts of England and Wales will, subject to the paragraph below, have non-exclusive jurisdiction over any claim arising from, or related to, these terms of use (unless you are a resident of Northern Ireland, in which case you may bring proceedings in Northern Ireland, or you are resident of Scotland, in which case you may bring proceedings in Scotland).

If you are a business, you and we each agree that the courts of England and Wales will have exclusive jurisdiction over any claim arising from, or related to, these terms of use.

Nothing in the foregoing paragraph will limit our right to take proceedings against you in any other court of competent jurisdiction, nor will the taking of proceedings in any one or more jurisdictions preclude us from taking proceedings in any other jurisdiction, whether concurrently or not, to the extent permitted by the law of such other jurisdiction.


Nanny Dream has a specific complaints procedure that can be accessed via the Nanny Dream website. If you have any queries or questions regarding the complaints procedure, then please do not hesitate to speak to the Head Office.

  1. Nanny Dream is committed to providing a high-level service to our customers. If you do not receive satisfaction from us, we would value you sharing this with us. This will help us to improve our standards.
  2. If you have any cause for complaint, please contact the Head office and speak to the consultant who was in charge of your booking or placement. If you feel it necessary, you can request to speak to the Head Office Manager.
  3. All comments and complaints will be treated with the utmost confidence.
  4. Nanny Dream will log your complaint and keep a written record of your complaint.
  5. The Head Office Manager will investigate and try and resolve the issue within 14 days of the complaint being raised, and this will be documented in a letter or email to you.
  6. If a resolution is not reached to your satisfaction, then you can email or send details of your complaint to the Director Of Operations at; Nanny Dream, (ADDRESS), Email:
  7. Head Office will then endeavour to resolve the dispute within 14 days of the complaint being raised to Head Office or will provide reasons as to why it upholds the decision of the Tinies Branch. This will be documented in an email to you.


If any term or provision of this Agreement is at any time held to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms. 

No failure or delay by any party to exercise any right, power or remedy will operate as a waiver of it nor indicate any intention to reduce that or any other right in the future. 

Neither party shall be liable for any failure or delay in performance of this Agreement which is caused by circumstances beyond its reasonable control. 

Any communication to be served on either party by the other shall be delivered by hand or sent by first class post or recorded delivery or by e-mail. 

In the event of a dispute between the parties to this Contract, the parties undertake to attempt to settle the dispute by engaging in good faith with the other in a process of mediation before commencing litigation. 

This Agreement does not give any right to any third party under the Contracts (Rights of Third Parties) Act 1999 or otherwise, except that any provision in this Agreement which excludes or restricts the liability of any person, may be enforced under that Act. 

The validity, construction and performance of this Agreement shall be governed by the laws of England and Wales and each party hereby irrevocably submits to the exclusive jurisdiction of the courts of England and Wales. 

Social Media Policy

This policy provides guidance for employee use of social media, which should be broadly understood for purposes of this policy to include blogs, wikis, message boards, chat rooms, electronic newsletters, online forums, social networking sites, and other sites and services that permit users to share information with others in a contemporaneous manner.

  • Nannies or Employees need to know and adhere to the Code of Ethical Conduct, Employee Handbook, and other company policies when using social media in reference to Nannydream Limited.
  • Nannies or Employees should be aware of the effect their actions may have on their images, as well as that of Nannydream. The information that Nannies or employees post or publish may be public information and may stay online for a long time.
  • Nannies or Employees should be aware that we may observe content and information made available by Nannies or employees through social media. Nannies or Employees should use their best judgment in posting material that is neither inappropriate nor harmful to Nannydream its employees, Ofsted or customers.
  • Although not an exclusive list, some specific examples of prohibited social media conduct include posting commentary, content, or images that are defamatory, pornographic, proprietary, harassing, libellous, or that can create a hostile work environment.
  • Nannies or Employees are not to publish, post or release any information that is considered confidential or not public.
  • If employees encounter a situation while using social media that threaten to become antagonistic, employees should disengage from the dialogue politely and seek the advice of a supervisor.
  • Any online disagreement must be dealt with professionally, and incidents of trolling, harassment or victimisation must be reported to the management and the police.

Social media use shouldn’t interfere with employees’ responsibilities at work. Nannydream Ltd’s computer systems are to be used for business purposes only. Subject to applicable law, after-hours online activity that violates our Code of Conduct or any other company policy may subject an employee to disciplinary action or termination.